Review of Novatel Broadband Wireless USB Card and Virgin Mobile Broadband 2 Go Service (Part 4)
Final Answer From Sprint
I have received the final word from Virgin Mobile concerning the problems I have had with this service. The complaint I filed with the consumer protection service found it's way to Sprint. After waiting two weeks for a response, I emailed the person who had contacted me from Sprint. This contact was made due to their receiving a copy of the complaint I filed. This is the response I recieved:
Mr. Parrish:
I apologize that I have not been able to provide you with an update. I have spoken to my management team and the decision to refund you for your equipment was declined. However, I have submitted a request to our Executive Tech team to call and go over troubleshooting steps with you and the device. Once they have determined that they are not able to troubleshoot to get the equipment running, we will have to send you a replacement device. We will advise the Public Utilities Commission that we are still working on resolving your equipment concerns.
I am resuming my campaign to take as much business as I possibly can from this company. Anyone considering this companies service would do well to save your money. The service only works part of the time and their customer service is non-existant.
This is the reply I sent back. I have no interest in attempting to use this equipment or service again. I understand the decision by management and I will continue to post my review of the problems I have had and continue to have, everywhere I can find a place to do so. I will be updating all the reviews I have already posted to inform readers of your company's decison. I will be contacting my local news station and will get this problem out to the 1/2 million viewers they serve. Have a good day and I look forward to the 50th potential customer I keep from considering this company. Companies that do business in America used to care about their customers. I see this is just another part of corporate America that has changed for the worse. Thank you for your time. Stump Parrish
The entire detailed history of these problems
Comments
Well, Stump, at least 239 people (your followers) are going to get the word. I've had bad luck with the new phones too. Part of my problem was living in that so-called "gray" zone. Now I have land-based service and a "jitterbug" phone which I carry for emergency, oh, and two towers are now nearby, so my "zone" is no longer so "gray." Today I was in Fargo for errands and walked past a Verizon store. They had several large signs advertising their phones. So I got curious and asked for the price. Before they would answer they tried to get me to sign up, which I refused. Finally they did answer: $500-700. Sorry, I can live without that headache. Thanks for the tip about Sprint.
Ron, I have the same problem where I live it is one of the dead zones around here. They have actually told me I need to go somewhere it works. I bought this thing to use here at home and the fact that it was mobile was a bonus. I waste half of the air time getting kicked of line with a crappy signal. I'll be on my local tv news before long. If they would rather lose $25,000 in service than refund me the purchase price of the equipment, I will be happy to give them what they want. I am hard headed enough to spend the next year talking people out of their service everywhere I go and on every site I can find. Eventually someone is going to wise up. I even offered to take my reviews down if they would refund my money for a product I can't use. That offer just went out the window and I won't settle for less than every penny I have spent on their equipment and service. That total still is only $220.00. I have already cost them almost 30 times that amount in future service contracts. I only hope that everyone who decides not to try their service will let me know in a reply. I would love to have proof of what my efforts are costing them.
Stump Parrish 9 months ago
Stay away from this company. Their crap only works part time and thewy have no interest in correcting any problems. It took me a month and a half to get word that they aren't goiung to do a damned thing.